A-Z Index of Most Commonly Requested Technology Support Services

Index A to Z is a list of the most commonly used technology support services provided by Information Technology Services and other departments at Cal Poly. The list is organized alphabetically and, if relevant, cross-references related materials. If you cannot locate the service you need in this list, or if you have suggestions for additional items, please contact its@calpoly.edu. If appropriate, ITS will update this listing. Should you need further assistance, please contact the Service Desk at (805) 756-7000 or email them at servicedesk@calpoly.edu.

A

• Accessibility (Adaptive Technology)
• Accounts
• Advancement Network
• Alumni E-mail Forwarding
• Anti-virus Information
• Audio Conferencing

B

• Blackboard (Learning Management System)

C

• Calendar (Oracle)
• Cellular Telephone Service (faculty, staff and departments)
  
• Cellular Telephone Service (students)
• CISCO Clean Access
  
• Class Email Distribution Lists - Provides faculty members, and their students, automatically generated email distribution lists for their classes.
• CMS (PeopleSoft)
• CMS Support (PeopleSoft)
• Colocation Services - Backup/restore services, colocation area, SAN (Storage Area Network) and managed firewall.
• Computer Accounts
• Computing Labs, On-Campus General Access Labs
• Computer Purchases (Personal)
• Computer Purchases (Campus)
• Computer Sales, On-Campus - Computing systems, software, peripherals, accessories, PDAs, etc.
• Computer Virus or Anti-virus Information
• Computer Training

D

• Data Request Form (Ad Hoc Inquiries) - Form for departments to request data warehouse data (such as email address) for students, employees, or other campus groups for ad hoc (i.e., one-time) uses.
• Data Warehouse (PolyData) - Information for BrioQuery users who create reports from data which is extracted from the student, finance and HR applications, and stored in the PolyData Warehouse.
• Directory Information
• Distance Learning Courses
• Distribution Lists (Email Clients)

E

• Email - Clients, setup, configuration, login, policies, Spam, mass mails and more.
• Equipment Checkout
• Events, Master Calendar

F

• Faculty Consulting Services (Technology and Learning Services)
• Forms (Computing)
• Forms (Telephone)
• Forwarding Email

G

• Grid Computing - Provides a High Performance Computation Cluster (HPCC) for research use by Cal Poly faculty members.

H

• Human Capital Management (HCM) - CMS - PeopleSoft
• Help (Service Desk)
• High Performance (Grid) Computing

I

• Index A-Z (Cal Poly)
• Information Security - Resources, tools and information for users, employees and technical support staff on computer security related issues, policies, standards, guidelines and procedures
• IP Addresses - Requests or changes.
• Instructional Design (Technology and Learning Services)

J

K

• Keyserver Software - The KeyServer program is Cal Poly's solution to licensing restrictions imposed by copyright law, with the software publisher's permission it is possible for Cal Poly to distribute unlimited copies of a piece of software as long as licenses in use never exceeds the number of licenses we purchased.

L

• Labs
• Laptop Checkouts
• Learning Management System
• Library Catalog (PolyCat)
• Library Databases

M

• Mass Mail
• Media Disposal - Disks, tapes, CDs and DVDs.
• Media Duplication - Copy CDs and DVDs in bulk quantities.
• Media Library - Videotapes and other media are available through Polycat at the Robert E. Kennedy Library.
• Media Presentation Equipment, Facilities and Services
• Mobile Computing
• Mustang Wireless
• MyCalPoly Portal
• MyCalPoly Portal Support FAQ’s

N

• Network Services - Network support, domain name service, pinhole, firewalls, DHCP, wireless and data network ports.

O

• One Card Services (campus ID PolyCard services)

P

• Passwords - New, changes, verify, reset, and more.
• Personal Web Page Setup
• PDA (Personal Digital Assistants)
• PeopleSoft (CMS)
• PeopleSoft Support
• Policies (Information Security)
• PolyCard (campus ID one card services) - Used for meal plans, Campus Express Club, Rec Center Access, Library privileges, bus transportation, Health Center, laser printing and more.
• Polycat - Cal Poly’s Online Library Catalog
• PolyData (Data Warehouse) - Information for BrioQuery users who create reports from data which is extracted from the student, finance and HR applications, and stored in the PolyData Warehouse.
• Portal
• Printing (PolyCard)
• Printing (Specialty)

Q

R

• REMEDY (trouble ticket system)
• RESNET - Cal Poly residential housing networking information and assistance (for on-campus residents only).
• Responsible Use Policy

S

• Security - Resources, tools and information for users, employees and technical support staff on computer security related issues, policies, standards, guidelines and procedures
• Service Desk
• Smart Classrooms
• Software - Support, site licensing, KeyServer and more.
• SPAM Email Information
• Spyware Information
• SSL Certification
• System Status Information
• Survey Tools - Coming soon.

T

• Telecommuting
• Telephone Services, On-Campus
• Telephone Directory (Printable)
• Telephone Directory (Searchable on-line) - Lookup Cal Poly Portal Directory information for phone numbers for faculty, staff, students and departments.
• Training

U

V

• Video Conferencing
• Video Equipment Checkout
• Video Services
• Voice Mail
• Virus Protection

W

• Web Resources - Help with creating your web pages: templates, style recommendations, Cal Poly identity, making your pages accessible for the disabled, and more.
• Web Conferencing
• Web Search (Cal Poly)
• Wireless (Mustang Wireless)
• Workstation Program

X

Y

Z